Shipping Policy

Effective Date: October 1, 2026

At VORE, every piece of jewellery is carefully inspected and securely packed before it leaves our studio. We aim to make your VORE experience smooth, reliable, and beautifully delivered.

1. Order Processing

* Orders are generally processed within 2–5 business days after payment confirmation.If not in stock the order is processed in 10-15 days.
* Made-to-order, customised, or personalised pieces may require additional processing time. The estimated timeline will be communicated at the time of purchase.
* Orders placed on Sundays or public holidays will be processed on the next working day.
* Once your order has been dispatched, you will receive a shipping confirmation with tracking details.

2. Domestic Shipping — India

We currently ship across India.

* Standard Shipping: 3–7 business days after dispatch.
* Free Shipping: Available on orders above the minimum order value specified on our website.
* Shipping charges, if applicable, will be displayed at checkout before payment.
* Delivery timelines may vary depending on the destination, courier service, weather, public holidays, or other circumstances beyond our control.

3. International Shipping

VORE may offer international shipping to selected countries.

* International delivery generally takes 7–15 business days after dispatch, depending on the destination and customs clearance.
* International shipping charges are calculated at checkout.
* Any customs duties, import taxes, VAT, or other charges imposed by the destination country are the responsibility of the customer.
* VORE is not responsible for delays caused by customs, import regulations, or local authorities.

4. Order Tracking

Once your order has been dispatched, tracking information will be shared with you through the contact details provided during checkout.

Please allow up to 24–48 hours for tracking information to become active after dispatch.

5. Delivery Delays

While we work with reliable logistics partners, delivery dates are estimates and are not guaranteed.

Delays may occur because of:

* Weather conditions
* Public holidays
* Courier or logistics disruptions
* Incorrect or incomplete address information
* Remote or difficult-to-reach locations
* Customs clearance for international orders
* Events beyond VORE’s reasonable control

If your shipment appears significantly delayed, please contact our customer support team with your order number.

6. Incorrect Address

Customers are responsible for providing a complete and accurate delivery address, including the correct phone number and PIN/ZIP code.

If an order is returned to VORE because of an incorrect or incomplete address, additional shipping charges may apply for re-delivery.

7. Damaged or Tampered Packages

We take great care when packaging your jewellery.

If your package arrives visibly damaged, opened, or tampered with:

1. Please take clear photographs/videos of the package before opening it.
2. Record the unboxing, if possible.
3. Contact VORE customer support as soon as possible, preferably within 48 hours of delivery.
4. Keep all original packaging and shipping materials until the issue has been resolved.

Claims may require photographic or video evidence for verification.

8. Lost or Undelivered Orders

If your order is marked as delivered but you have not received it, please contact us promptly.

VORE will coordinate with the relevant courier partner to investigate the shipment. Resolution will depend on the courier investigation and applicable circumstances.

9. Shipping Restrictions

Certain locations may be temporarily unavailable for delivery because of courier restrictions, government regulations, natural events, or other logistical limitations.

If we are unable to ship your order to the provided address, we will contact you using the details provided at checkout.

10. Jewellery Care During Transit

All VORE jewellery is securely packed to reduce the risk of damage during transportation. However, customers should retain the original packaging until the order has been inspected and confirmed to be received safely.

11. Contact Us

For questions regarding shipping, tracking, or delivery, please contact VORE through the customer support details provided on our website.

Please include your order number whenever contacting us so that we can assist you efficiently.

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VORE
925 Sterling Silver Jewellery

Shipping timelines are estimates and may vary based on location, courier operations, customs, and circumstances beyond our control.